If you have any questions or concerns please email: firstname.lastname@example.org
Please provide your full name and order number if applicable.
Are your products cruelty-free?
All products are. It will be clearly labeled on our products and if you are still concerned please feel free to contact us at email@example.com.
When will you be stocking your sold out products?
Please sign up for our newsletter to be the first to be notified of all our restocks and new products! We also make all our major announcements on our social media platforms; Instagram, Facebook, and Twitter!
Why do my swatches look different?
The swatches on our website represent our products as best as possible, however the colors may appear different on everyone. The result of the colors may vary due to: monitor resolution and color settings, lighting, camera settings, skin tone, etc.
How can I check the status of my package?
You should receive a confirmation email from our Customer Service team along with a tracking number once your order has been processed.
Please refer to your tracking number for status updates.
If you have further questions please contact our Customer Service Monday through Friday 9AM EST - 5PM EST via email firstname.lastname@example.org.
How can I add a discount code to my order?
At checkout click View Order Summary. Add Gift Card Or Code in field shown.
How do I add a discount code after order is placed?
Unfortunately once your order is placed we are unable to edit or add a discount code.
What is your policy on returns and exchanges?
Customer is in charge of sending back the package and we will issue a gift card. We do not process refunds, exchanges only.
Product must be intact and unopened in its original packaging due to sanitary purposes.
My order was cancelled due to “fraud attempt.”
If your order was canceled due to "fraud attempt" as a mistake, we do apologize. This may be due to wrong information or incomplete information of the billing information that belonged to the card you attempted to use. There are other reasons why our system might have detected the order fraud but this is the most common. Our system works to protect fraudulent orders and sometimes minor alerts when placing the order may create your order fraud.
When the order is then canceled by our system, the money that was withdrawn will be refunded back to the same account used in 3-4 business days depending on your bank.
Can I cancel my order after I’ve placed it?
Unfortunately once your order is placed we are unable to cancel or modify the order. A store credit/gift card can be issued. Please email our Customer Service team at email@example.com please provide your full name and order number.
Do you cover custom fees?
We do not cover any custom fees. Customer is held liable for fees.
*NOTE: Due to the current worldwide situation, we cannot accept any returns or exchanges at this time. All purchases made on or after March 1st, 2020 are final sale to protect our staff and customers. We appreciate your understanding. Shipments may be delayed due to COVID-19.
My order was returned to sender because I supplied the wrong address. Can you reship it?
Incorrect addresses submitted cannot be reshipped/refunded.
*Please double check your shipping address before you submit all orders.
My package was damaged while in-transit. Can you issue me a refund?
Unfortunately, we are not responsible for in-transit damage.
Once orders leave BABB Beauty headquarters, they are under the responsibility of USPS or the selected shipping carrier. All customers claiming damage will be required to submit a damage claim directly with the USPS and follow their instructions.
My package was lost or stolen from my address. Can you issue me a refund?
Unfortunately, we are not responsible for lost or stolen items.
Once orders leave BABB Beauty headquarters, they are under the responsibility of USPS with official record being your USPS tracking information. All customers claiming loss or theft will be required to submit a claim directly with the USPS and follow their instructions. If theft is suspected, it may be a more serious problem of an insecure shipping location.
Do you offer wholesale pricing?
We do offer wholesale but, vendor must contact us at firstname.lastname@example.org.